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• Aesir

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  16 years ago

  Tue Dec 01 2009, 12:28pm

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  Aesir

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  16 years ago

  ---

  Hey I have a brand spanking new graphics card and now I'm getting errors from it, all my games freeze after a few minutes with looping sound when I do a windows diagnosis I get these error reports -
  
  

  Windows
  Problem: Video hardware error
  Files that help describe the problem:
  WD-20091130-2222.dmp
  sysdata.xml
  WERInternalMetadata.xml
  
  Windows
  Problem: Video hardware error
  Files that help describe the problem:
  WD-20091021-2100.dmp
  sysdata.xml
  WERInternalMetadata.xml

  
  Pic of report -
  
  
  
  It is a MSI 275gtx OC edition, is the graphics card failing or is it a windows problem the card is 1 month old and just started making trouble? I still have the warranty so should I take it in or try and reinstall windows?
  
  Thanks in advance.
   
• Hawk

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  16 years ago

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  Hawk

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  16 years ago

  ---

  Hi, welcome to PCD.
  
  First of all, have you installed the latest nVidia drivers for your card?
  
  What OS are you using, windows 7 or Vista (sorry I can't make out - I don't use either of them.)
   
• Aesir

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  16 years ago

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  Aesir

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  16 years ago

  ---

  It's windows 7 ultimate 64bit fully updated, sorry posted the same on nag and forgot to add the system.
  
  I installed -
  
  

  Version:
  195.62 WHQL
  Release Date:
  2009.11.26
  Operating System:
  Windows Vista 64-bit, Windows 7 64-bit
  Language:
  English (U.S.)
  File Size:
  133 MB

  
  This one yesterday which only made my pc slower, thinking about changing it back again, the update didn't fix the problem. I have Win 7 ultimate 64bit, intel E7400 2.8, ASUS P5Q pro mobo, 4gig Kingston ddr 800, 500w Antec smartpower.
   
• Christo [PCD]

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  16 years ago

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  Christo [PCD]

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  16 years ago

  ---

  Hi Aesir
  
  Please upload the files in c:\windows\minidump (if applicable)
  Add them all to a single zip file.
  
  Export the Event Viewer > System and Application and upload them too.
  
  Then download and make screen shots with GPU-Z (Click Here to Download GPUZ)
  
  How strong is your power supply?
  How many AMPs on the 12v rail?
   
• Aesir

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  16 years ago

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  Aesir

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  16 years ago

  ---

  Hi Christo, could I email you the event log and minidump or where should I upload it?
  
  Here is the GPU-Z Screenshot -
  
  
  
  It's a 500w antec smartpower 2.0, it's a duel 12v with 0.3A on one and 0 on the other. If I read it correct.
   
• Christo [PCD]

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  16 years ago

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  Christo [PCD]

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  16 years ago

  ---

  Yes mail them if u want. Please include GPUZ Sensors screenshot.
   
• Aesir

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  16 years ago

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  Aesir

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  16 years ago

  ---

  Thanks I sent you the mail, hope I saved everything correctly.
   
• Christo [PCD]

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  16 years ago

  Tue Dec 01 2009, 08:24pm

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  Christo [PCD]

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  16 years ago

  ---

  Your Antec power supply has 2 x 12v rails with a total of 36A. You need 40AMPs for the GTX 275
  
  According to the Nvidia website and as you see in the specifications, GTX275 needs at least 550Watt power supply with two 6pin connectors.
  
  In the screenshots temperatures seem fine and driver version is ok.
  
  The crash dump analysis:
  
  
  *******************************************************************************
  * *
  * Bugcheck Analysis *
  * *
  *******************************************************************************
  
  DRIVER_ POWER_STATE_FAILURE (9f)
  A driver is causing an inconsistent power state.
  Arguments:
  Arg1: 0000000000000003, SubCode
  Arg2: fffffa8004866050
  Arg3: fffff8000418d4d8
  Arg4: fffffa8004103590
  
  I am currently downloading the latest symbol packs to do a proper debug. Will post back soon.
   
• Christo [PCD]

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  16 years ago

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  Christo [PCD]

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  16 years ago

  ---

  Details from the saved Event viewer logs.
  
  "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
  
  Seems like a power issue to me. Get a better power supply
  
  "The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume F:."
  
  Run a disk check on your drive to prevent data loss. If it is an internal drive, check the disk by using the manufacturer's diagnostic tool.
  
  "The description for Event ID 9 from source afnj617y cannot be found"
  
  Either your RAID / SCSI controller has issues or a possible virus infection.
   
• Aesir

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  16 years ago

  Tue Dec 01 2009, 09:11pm

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  Aesir

  • Registered Member #483
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  16 years ago

  ---

  Thanks a lot for the help Christo, I will check into a new PSU, :( I love my switchable plugs so much. But hey I have had it for a very long time and no problems will smear it off to a friend to get a new one. :)
  
  Strange I don't have an F: volume, just C, D, E and G. But I will run on all the HDDs just to be sure.
  
  I have AVG 9 that is fully updated and ran a scan just as the problems started, I am useless in this department but to my knowledge I don't use RAID or SCSI, unless it is an embedded feature or something along that line?
  
  Damnit I should never have taken my pc on the mini vacation, that is where it all started, this is also what baffles me, I bought the graphics card the 6th of last month and it worked fine, just after I travelled with the pc and played borderlands from 7pm to 4am it started giving me problems. Meh suppose it is his time to go.
  
  EDIT- Anyone have some good deals on PSUs?